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Southwest Airlines

I fly Southwest Airlines

I fly Southwest Airlines .I never thought I would say these words… “I missed my flight.” In all my years of travel and all my work experience and personal paranoia, it finally happened. I missed my flight home from Oakland, California to Las Vegas, Nevada. A series of unfortunate events occurred that eventually lead to me missing my Southwest flight by about 15 minutes, and of course, it was the last flight for the evening.

So what is a girl to do? I had to get my Concierge hat on and figure it out. I had to get home, I had work in the morning! First step, I tried to call Southwest directly to see what my options were. The call center agent wasn’t overly helpful and informed me that although there was no rescheduling fee, I would have to pay the difference in cost between my two flights. This wouldn’t have been the worst case ever, but since I was already at the airport with Ashley, (who was the credit card holder), we figured it would be best to talk to an agent in person.

The ticketing agents at the Oakland airport were such lovely people and in my opinion, much more helpful than the agents available over the phone. They explained the protocol of missing a flight through Southwest Airlines. It goes like this: you get put on standby for the next two flights until a seat becomes and you usually do have to pay the price difference. However, since they did not have a flight available that evening, they would put me on the first direct flight out AND guarantee me a seat since they were not fully booked. They also waived the price difference! Can you believe that? Talk about turning a potential nightmare into a mild inconvenience.

In conclusion, if you are ever running late for a flight, let it be a Southwest flight! Also, if you can, talk to an agent in person since they are usually able to accommodate you a little bit better than over the phone. Regardless, never no call no show for a flight! If you miss your flight and never call or talk to an agent, they do not automatically reschedule your flight. You lose your flight and your money. So if you can’t take the time to catch your flight, at least find the time to contact them.

Lessons learned on my part! 🙂 Happy flying everyone! Remember, I fly Southwest Airlines… and you should too.

Their nice response to my comment about their service.

Their nice response to my comment about their service.

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